Cancellations before production
You may cancel for a full refund before production begins. Contact us as soon as possible with your order number. Production timing varies by fundraiser, so sending a request does not by itself guarantee that production has not started.
Once production begins, the order cannot be canceled. Food sales are final after shipment, except when an order arrives with a problem that we agree to correct under the policy below.
When fundraiser orders ship
Fundraiser orders are produced after the fundraiser closes. Our goal is to ship completed orders within one to five business days after the fundraiser ends, but the exact schedule can depend on the organization completing its part of the closeout and production plan.
We begin with USPS and may use another practical carrier. We prioritize a reasonable low shipping cost over two-day speed so more money can stay with the fundraiser and the buyer. Carrier delivery dates are estimates, not guarantees. If a significant delay occurs before shipment, we will contact you with revised timing and available options, including a cancellation and full refund.
We ship to the 48 contiguous states and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses. PO boxes are welcome when the selected carrier accepts them.
Fundraiser pickup
For local-pickup orders, Colonel Pop's delivers the fundraiser's completed orders in bulk to the organization. The organization chooses its pickup plan and is responsible for distributing orders after that delivery.
Follow the instructions supplied by the organization. If you miss its standard pickup window or an order is left unclaimed, contact the organization directly to arrange another time.
Damaged, incorrect, or unsealed orders
Report an order problem within seven calendar days after delivery or pickup. Tell us what happened and include your order number. Photographs are helpful for damage or seal problems, but they are not required before we will listen and help.
We handle problems case by case and may offer a replacement, refund, or another reasonable solution. When a replacement is the agreed solution, you may choose the replacement product, subject to availability. If the problem was our fault—such as a wrong item or a bag that was not properly sealed—we cover the shipping needed to correct it. If you choose a replacement for a reason that was not caused by us, you are responsible for the additional shipping cost.
Lost packages, address problems, and other unusual delivery issues are also reviewed case by case. Contact us promptly so we can check the shipment and work out a fair next step.
Ingredients and allergens
Ingredient and allergen information varies by flavor and appears on the product packaging. We are still preparing a complete online ingredient and allergen guide. Until it is published, do not treat flavor names or website descriptions as dietary, ingredient, or allergen claims.
If you have a food allergy or dietary restriction, please contact us before ordering so you can make an informed decision using the current package information.
We would rather talk it through.
We are a small business and handle unusual situations fairly, case by case. Include your order number when you contact us so we can help quickly.
hello@colonelpop.com